Return & Refund Policy

We guarantee 1-to-1 REPLACEMENT or FULL REFUND (excluding items that are under promotion and voucher code) if the Thips products that you have purchased are:


Cancellation and refund cannot be made if the order has been shipped out and have to be made prior to us shipping out your order. Once we have notified the customer of the shipping information and tracking details, the order is no longer refundable.

Claims must be lodged via the phone, our website, or email within (7) SEVEN days of the delivery date to be eligible for replacement or refund.

Depending on the claim we may require evidence of the defect via email and return the wrongly received product. For wrongly received item(s): 

1) Items will be replaced with the same item originally purchased.

2) Returning and replacement shipping fees will be borne by us if the item is received wrongly. 

You can opt to return the faulty item(s) and receive a full refund will be offered. Refunds are in Store Credit/Cash Vouchers and will be reflected in your account within 24 hours for your next shopping with us. Any usage of reward points will be non-refundable once the item is returned.   

Exchanges are not applicable for orders that are wrongly placed by customers and exchange is subject to approval. Shipping and handling fees incurred when returning an item to Thips are borne by the customers and we are not liable until the item(s) reaches our office. 

*Notes: 100% satisfaction guarantee is only applicable for purchases from our official website (

For purchases made on different platforms other than our official brand websites, such as offline retailers, an official proof of purchase or any form of receipt, documentation will be required for our refund process and is subject to approval; depending on the severity of the case. Failure to provide any form of proof of purchase will not be entitled to any refund. 

How to request for a replacement or refund?

1.  Contact us via email at or telephone at +6011-1189 9282 (MY).  A customer service representative will get in touch with you.
2.  Once we have evaluated the situation with the evidence provided, a 1-to-1 REPLACEMENT or FULL REFUND will be issued within (7) SEVEN working days if the evidence provided is valid.

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you feel that your situation falls outside of our policy, we encourage you to contact us at to confirm if your request can be accepted. Your satisfaction will always be our priority, so please feel free to call us and we will work hard to resolve any issues.

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